View the Licensing and Purchasing FAQ for iSymphony
Features |
Lite | Conductor |
|---|---|---|
| Price | Free! | Starting at $100 |
|
What counts as a user?
Users
You'll need one user license for every user or extension you want to monitor within the panel. |
5 | 20 and up |
| Queues | - | $50 each |
|
New in iSymphony v3!
Manage Multiple Asterisk Servers SimultaneouslyiSymphony now supports the ability to monitor and control multiple asterisk servers at the same time, in a very flexible configuration. |
- | Yes |
|
Handling multi-tenancy is easy with iSymphony!
Multi-tenancy Support |
- | Yes |
|
New in iSymphony v3!
Web-based InterfaceiSymphony is now delivered via an in-browser interface. This means no more installing any client software to use the panel. |
Yes | Yes |
| Hotkeys | Yes | Yes |
|
A native client for Windows, OS X and Linux are now available.
Desktop Client Available |
Yes | Yes |
|
Realtime information about users, extensions, queues, agents, and calls in the system
Live REST API |
Yes | Yes |
|
Allows third party applications to receive events, based on changes to the live state of users, extensions, queues, agents, and calls in the system.
Event WebSocket API |
Yes | Yes |
| User Management / Presence | Lite | Conductor |
| Fine-Grained Permission System | - | Yes |
| Multiple Extensions per User | Yes | Yes |
| Customizable User Statuses | - | Yes |
| Asterisk Presence Integration (Asterisk 11.7+) | - | Yes |
| Search and Sort Users | Yes | Yes |
| Extension Groups | Yes | Yes |
| Set and View Do-Not-Disturb | Yes | Yes |
| Email User | Yes | Yes |
| Set and Monitor External Phone Numbers | Yes | Yes |
| Queue & Agent Monitoring | Lite | Conductor |
| View/Manage Calls in Queue | - | Yes |
| View/Manage Agents (Login, Logout, Pause, Penalty, etc) | - | Yes |
| Real-time Queue Statistics | - | Yes |
| Conference Rooms | Lite | Conductor |
| Create Dynamic Conf Rooms | - | Yes |
| View Conf Room Talking Status | - | Yes |
| Transfer to Conf Rooms | - | Yes |
| Call into Conf Rooms | - | Yes |
| Mute Conf Room Calls | - | Yes |
| Kick Conf Room Calls | - | Yes |
| Call Control | Lite | Conductor |
| Create Calls | Yes | Yes |
| Transfer Calls | Yes | Yes |
| Hold Calls | Yes | Yes |
| Hangup Calls | Yes | Yes |
| Barge Calls | (Unrestricted) | Yes |
| Record Calls | (Unrestricted) | Yes |
| Park Calls | Yes | Yes |
| Display Calls | Yes | Yes |
| View Extension State | Yes | Yes |
| Call History | Yes | Yes |
| Voicemail | Lite | Conductor |
| Transfer to Voicemail | Yes | Yes |
| Call Voicemail | Yes | Yes |
| View/Listen to Voicemail | Yes | Yes |
| Organize Voicemails in Folders | Yes | Yes |
| Forward Voicemails | Yes | Yes |
| Delete Voicemails | Yes | Yes |
| Mark Voicemails as Read/Unread | Yes | Yes |
| Recordings | Lite | Conductor |
| Listen to Recordings | Yes | Yes |
| Start/Stop Recordings | Yes | Yes |
| Delete Recordings | Yes | Yes |
| Integrated Chat | Lite | Conductor |
| Chat with other iSymphony Users | Yes | Yes |
| View Typing Status | Yes | Yes |
| Notifications on New Messages | Yes | Yes |
| XMPP Chat Integration | Lite | Conductor |
| Integrate External XMPP Server | Yes | Yes |
| Notification System | Lite | Conductor |
| Incoming Calls | Yes | Yes |
| New Chat Messages | Yes | Yes |
| New Voicemails | Yes | Yes |
| CRM Integration | Lite | Conductor |
| Open Web-based CRM Records | Yes | Yes |
| Utilize Asterisk Dial-plan Variables | Yes | Yes |
| Open In-Panel or in New Window | Yes | Yes |
| Customizable Interface | Lite | Conductor |
| Configure Multiple Dashboards | Yes | Yes |
| View Multiple Widgets on each Dashboard | Yes | Yes |
| Reconfigure Dashboard Layout on the Fly | Yes | Yes |